Frequently Asked Questions (FAQ)

We offer flexible lease terms including 3-month to 15-month options. The exact terms can vary depending on availability.

Limited Time Offer: $99 App & Admin

Normally:

Application Fee: $75 per screened applicant

Administrative Fee: $250 (non-refundable)

Preferred Employer Program (PEP) Discount: Pay full app + admin at application and receive ½ off both fees credited back at move-in

• Standard Approval: $300

• Conditional Approval (Mid-Level Credit): One month’s base rent

• Conditional Approval (Low-Level Credit): Two month’s base rent

Yes we have a Concierge package totaling $155 per month, which covers internet and cable, valet trash, renters insurance, pest control, and access to our resort-style pool, 24-hour fitness center, bark park, resident lounge, and exclusive community events.

Residents are responsible for:

• Electricity: Direct setup with Duke Energy

• Water/Sewer: Billed monthly

• Utility Billing Service Fee: $4.50/month

• Utility Setup Fee: $10

• Final Utility Fee: $10

Yes — bulk high-speed internet through Spectrum is included for $85/month.

Approximately 90 days before your lease ends, we’ll send you a renewal offer through the Resident Portal.

Rates may adjust to match current market pricing.

A 60-day written notice is required if you choose not to renew.

Yes — Lease break policies vary, but generally, residents are responsible for a 60-day notice and termination fee of 2x monthly rent and/or paying rent until a new tenant is found. Please contact the office to discuss your options.

You can contact the leasing office to discuss renewing your lease or transferring to another unit. Renewal offers can be located throughout your resident portal.

Yes. Routine requests may be submitted via the Resident Portal. Emergency maintenance available after hours.

Examples include major leaks, AC outage in extreme temps, fire hazards, sewer backups, no running water.

 Minor changes like painting or hanging pictures may be allowed with prior approval. Structural changes or major alterations usually require written consent from management.

Completion times vary depending on the nature and urgency of the request. Routine maintenance is typically completed within 2 business days, while urgent or emergency requests are prioritized and addressed as quickly as possible.

Contact the office immediately during office hours. After hours, a lockout service would need to be contacted for entry.

Yes, we are a pet-friendly community! We do have some breed and size restrictions.

• 1st Pet Fee: $350*

• 2nd Pet Fee: $150*

• Dog Rent: $20/month

• Cat Rent: $20/month

• Max Pets: 2

Pet Waste Fine: $300. 

Pet Finder’s Fee: $150. "If pet is found unregistered during inspection or otherwise- finders fee will be issued in addition to the pet fee"

*Breed restrictions apply. All pet-related charges are in addition to base rent and billed separately. All pet fees are one-time, nonrefundable charges and are considered fees, not deposits. Please contact the leasing office for further detail.

A valid photo ID is required.

Applicants must earn at least 3x rent.

Accepted income: NOVA verification, offer letters, 3 months bank statements.

No — all leaseholders must qualify.

Yes, minus damage beyond normal wear and tear.

Yes.

Move-in dates depend on the unit’s availability and any needed preparation or maintenance. We offer immediate and future availability.

Rent is due on the 1st.

10% of base rent applied on the 6th.

Online through Resident Portal or bank bill-pay.

Yes — $100,000 liability required. Provided for $14/month.

Optional contents coverage: $5k = $5/month, $10k = $7/month.

Yes — $30 per returned payment.

Up to 2 guests per resident in amenities. Guests must be accompanied. Overnight stays allowed up to 7 days or 14 days/month.

Requires management approval.

Extended stays require management approval and may require adding the guest to the lease.

Yes — minors staying long-term must be added as authorized occupants.

We offer unassigned parking throughout the community with ample amount of parking.

No, but we do partner with select local Storage Facilities for storage/garage rentals.

• Duplicate Key: $5

• Replacement Fob: $75

• Parking Pass Replacement: $50

Any standard space.

No.

No.

No.

Our community includes a retreat-inspired pool with tanning deck, grilling pavilion, state-of-the-art Fitness Studio, Community Lounge, and Bark Park.

Madison Ridge is located at 3506 Buster Lane, Indian Land, SC 29707 — in the northern “panhandle” of Indian Land, near the southern edge of the greater Charlotte metro area.

Yes. Madison Ridge is close to everyday conveniences including grocery stores, shopping, dining, and services — giving residents easy access to retail, restaurants, and amenities in nearby areas such as Fort Mill / Ballantyne and surrounding corridors.

Madison Ridge offers modern, thoughtfully designed apartments and a resort-style living experience. Apartments include contemporary finishes (granite counters, stainless-steel appliances, in-unit washer/dryer, private patios/balconies), and the community provides amenities such as a pool, fitness center, clubhouse/lounge, outdoor grilling areas, and package lockers — blending comfort, convenience, and upscale living near Charlotte and Fort Mill.

Residents at Madison Ridge are zoned for public schools in the Lancaster County School District. Nearby assigned schools include Indian Land Elementary School (K-5), Indian Land Middle School (6-8), and Indian Land High School (9-12).

Packages are typically delivered to the package room and/or Parcel lockers. If a delivery is missed or damaged, please contact the courier. The office is not responsible for any lost/damaged items and do not accept packages in office.

We encourage residents to report concerns to the office and Onsite Courtesy Officer so we can handle them promptly and fairly while maintaining confidentiality.